18 Apr Ditch the Clipboards: How Mobile Proof of Delivery in Epicor Prophet 21 Streamlines Operations
Ditch the Clipboards: How Mobile Proof of Delivery in Epicor Prophet 21 Streamlines Operations
In the age of real-time everything, managing deliveries with paper slips and manual signatures doesn’t just slow you down — it creates unnecessary risk, delays, and customer frustration.
That’s why more distributors are turning to Epicor Prophet 21’s Mobile Proof of Delivery (POD) to transform last-mile logistics into a competitive advantage.
Whether you’re delivering HVAC systems, electrical supplies, plumbing fixtures, chemicals, or MRO products — having a reliable, traceable delivery process isn’t optional. It’s essential.
What Is Mobile POD in Epicor P21?
Mobile POD is a fully integrated, mobile companion product for Epicor Prophet 21 (and Eclipse) that empowers your drivers to manage pickups and deliveries digitally — all from their mobile devices (Android or iOS).
With real-time data sync, route planning, electronic signatures, photo capture, and automated updates to your ERP system, Mobile POD modernizes your delivery process from start to finish.
Key Benefits of Mobile POD in P21
Real-Time Visibility & Accountability
- Track all pickup and delivery activity across your fleet in real-time.
- Drivers clock in and out at each stop, allowing you to measure efficiency and monitor delivery performance.
- Routes are pre-assigned and can be modified on the fly.
- Data is synced live through cellular or Wi-Fi connections.
Empowered Drivers, Smarter Deliveries
With Mobile POD, your drivers are equipped with:
- Interactive maps with turn-by-turn directions
- Customer contact info for quick calls/texts at hard-to-find stops
- Detailed delivery instructions, hazard item alerts, COD flags
- Packaging details and item-level quantities
- RMA pickup support, so returns are handled on the same trip
All of this helps your drivers complete each delivery accurately and confidently — with fewer calls back to dispatch.
✍️ Capture Proof in the Moment
The driver can:
- Confirm counts and record adjustments
- Capture electronic signatures and delivery notes
- Take photos of delivered goods or drop locations
- Consolidate multiple orders per stop, requiring only one signature
This real-time validation builds trust — and saves hours of admin time after the fact.
Proactive Customer Communication
- Proof of delivery is automatically embedded in invoices — no need to dig through scanned files.
- Delivery updates and signatures are accessible by your customer service team immediately.
- Fewer disputes. Faster payments. Happier customers.
Old Process vs. Mobile POD: A Quick Comparison
| Step | Paper-Based Process | Mobile POD in P21 |
|---|---|---|
| Delivery Manifest | Printed, manually managed | Digital, preloaded on device |
| Signature Capture | On paper, scanned later | Electronic, synced instantly |
| Photo Proof | Not available | Captured on-site, stored in P21 |
| Order Adjustments | Called in or handwritten | Updated in-app during delivery |
| Invoice with POD | Manually retrieved/scanned | Auto-attached with digital proof |
| Hazmat/RMA Notes | Often overlooked | Displayed prominently in the app |
Scaled Solutions Group: Your Mobile POD Experts
At Scaled Solutions Group, we don’t just configure your system — we optimize it to work for your business.
We help you:
✅ Configure mobile delivery workflows within Prophet 21
✅ Train drivers and warehouse teams on real-world use
✅ Integrate RMA handling and signature capture into your current process
✅ Route deliveries and update ERP records in real time
✅ Optimize customer communication and invoicing with embedded POD
Whether you’re using Android or iOS devices, we ensure your Mobile POD rollout is seamless — with change management and user adoption strategies built in.
Final Thought: Are You Delivering with Confidence?
Epicor Mobile POD helps you:
- Reduce delivery errors
- Improve customer satisfaction
- Speed up invoicing
- Gain full visibility into your fleet and delivery data
Your deliveries are more than a handoff — they’re your brand’s last mile.
Why leave that impression to chance?
Let’s modernize your delivery operations.
If you’re ready to eliminate paperwork, reduce risk, and streamline your delivery process — we can help.
Contact Scaled Solutions Group today for a Mobile POD assessment.
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Epicor Prophet 21 P21 Reseller Mobile POD Proof of Delivery