Post Go-Live Services for Epicor P21: Ensuring Continuous Success

Post Go-Live Services for Epicor P21: Ensuring Continuous Success

June 28, 2024

Post Go-Live Services for Epicor P21: Ensuring Continuous Success

The go-live phase of an ERP implementation is a significant milestone, but it is just the beginning of a new journey with your Epicor Prophet 21 (P21) system. To ensure continuous success and to fully leverage the capabilities of your ERP solution, post go-live services are crucial. These services help organizations navigate the initial period of live operation and provide ongoing support to optimize system performance and user proficiency.

Key Components of Post Go-Live Services

  1. Stabilization Support
    • Immediate Assistance: The initial phase after going live, often referred to as the stabilization period, involves providing immediate support to resolve any critical issues that arise. This ensures that the system operates smoothly and minimizes any disruptions to business processes.
    • Performance Monitoring: Continuous monitoring of system performance to identify and address any bottlenecks or issues that could affect operations.
  2. User Training and Support
    • Refresher Training: Offering refresher training sessions for users to reinforce their understanding and proficiency with the new system.
    • Advanced Training: Providing training on advanced features and functionalities that were not covered during the initial implementation phase.
    • Help Desk Support: Establishing a dedicated help desk to assist users with any questions or issues they encounter while using the system.
  3. System Optimization
    • Performance Tuning: Regularly reviewing and tuning the system to ensure optimal performance. This includes database optimization, system configuration adjustments, and hardware performance checks.
    • Customizations and Enhancements: Identifying and implementing necessary customizations or enhancements based on user feedback and evolving business needs.
  4. Continuous Improvement
    • Feedback Mechanisms: Implementing mechanisms to collect user feedback on system performance and functionality. This feedback is vital for making continuous improvements.
    • Updates and Upgrades: Keeping the system up-to-date with the latest patches, updates, and upgrades provided by Epicor. This ensures that the system remains secure, reliable, and equipped with the latest features.
  5. Data Management
    • Data Quality Assurance: Ensuring the integrity and accuracy of data within the system through regular audits and data quality checks.
    • Backup and Recovery: Establishing robust data backup and recovery procedures to protect against data loss and ensure business continuity.

Best Practices for Effective Post Go-Live Services

  1. Proactive Communication Maintain regular communication with users to keep them informed about system updates, training opportunities, and support resources. This helps in managing user expectations and building confidence in the system.
  2. Documentation and Knowledge Sharing Create comprehensive documentation for users and IT staff. This includes user manuals, FAQs, troubleshooting guides, and best practice documents. Encouraging knowledge sharing within the organization helps in building a self-sufficient user community.
  3. Partnership with Epicor Leverage the partnership with Epicor for continuous support and access to resources. Epicor’s support services, including the Epicor Learning Center and Help & Support Panel, provide valuable tools and resources for ongoing system optimization and user training.
  4. Regular Review Meetings Conduct regular review meetings with key stakeholders to discuss system performance, user feedback, and any upcoming changes or enhancements. This ensures that everyone is aligned and any issues are addressed promptly.

Scaled Solutions Group: Your Partner in Post Go-Live Success

Scaled Solutions Group specializes in providing comprehensive post go-live services for Epicor P21 implementations. Their services include:

  • Stabilization Support: Offering immediate assistance and continuous monitoring to ensure system stability.
  • User Training and Support: Providing ongoing training and a dedicated help desk for user support.
  • System Optimization: Regular performance tuning and implementing customizations based on evolving business needs.
  • Continuous Improvement: Collecting user feedback and keeping the system up-to-date with the latest updates and upgrades.
  • Data Management: Ensuring data integrity and establishing robust backup and recovery procedures.


Post go-live services are essential for maximizing the benefits of your Epicor P21 ERP system. By following best practices and leveraging the expertise of Scaled Solutions Group, your organization can ensure a smooth transition, continuous improvement, and long-term success with your ERP solution. Whether through immediate stabilization support, ongoing user training, or continuous system optimization, Scaled Solutions Group is equipped to help your team thrive with Epicor P21.