02 Feb Assessing Your Training Team for an ERP Digital Transformation
Signs It’s Time to Assess Your Training Team for an ERP Digital Transformation
A successful ERP digital transformation hinges on more than just technology—it’s about people. Your training team plays a critical role in ensuring users can confidently adopt new systems and processes. But how do you know when it’s time to reassess your training approach?
Here are the key signs that your training team needs an evaluation to keep your ERP implementation on track:
1. High Post-Training Support Requests
What to Watch For: Users frequently reach out for help after completing training.
Why It Matters: This could signal that the training didn’t cover real-world scenarios or practical applications effectively.
Assessment Tip: Review support ticket trends to identify common gaps and recurring issues linked to inadequate training.
2. Low User Confidence and Adoption Rates
What to Watch For: Hesitation or resistance among employees when using the new system.
Why It Matters: Low adoption often stems from a lack of confidence due to unclear or ineffective training.
Assessment Tip: Conduct user readiness surveys to gauge confidence levels and identify specific areas of concern.
3. Training Focuses Too Much on System Features, Not Processes
What to Watch For: Training sessions that are heavy on “click here, do that” instructions but light on how tasks fit into broader business processes.
Why It Matters: Without understanding the “why” behind system functions, users struggle to apply their knowledge effectively.
Assessment Tip: Evaluate training materials for process integration and real-world application examples.
4. Inconsistent Training Quality Across Departments
What to Watch For: Some teams excel while others struggle, often due to uneven training delivery.
Why It Matters: Inconsistent training leads to knowledge silos and inefficiencies, undermining the ERP system’s benefits.
Assessment Tip: Implement standardized training materials and conduct peer reviews to ensure consistency.
5. Reliance on External Consultants Long After Go-Live
What to Watch For: Your team remains dependent on external support for basic system functions.
Why It Matters: Effective training should create internal subject matter experts (SMEs) who can support users post-go-live.
Assessment Tip: Identify gaps where internal knowledge is lacking and adjust your training strategy to build in-house expertise.
6. Trainers Lack Industry-Specific Knowledge
What to Watch For: Trainers struggle to connect system capabilities with industry-specific workflows.
Why It Matters: Without industry context, training feels disconnected from real business challenges.
Assessment Tip: Incorporate industry-experienced trainers who can bridge the gap between technology and business processes.
7. Limited Change Management Integration
What to Watch For: Training focuses solely on system functionality without addressing the human side of change.
Why It Matters: ERP transformations are as much about people as they are about technology. Ignoring change management leads to resistance.
Assessment Tip: Integrate change management principles into your training curriculum to foster smoother transitions.
The Bottom Line
Your ERP digital transformation is only as strong as the team supporting it. Regularly assessing your training team ensures that users aren’t just learning the system—they’re confident, engaged, and ready to drive business success.
If you’re noticing any of these signs, it might be time for a training strategy tune-up. The right adjustments can transform your ERP project from functional to phenomenal.
At Scaled Solutions Group, LLC, we specialize in Epicor Prophet 21 ERP implementations, IT carve-outs, and complex enterprise transitions. Our expertise ensures a seamless IT separation, compliance with regulations, and minimal operational disruption during mergers, acquisitions, and divestitures.
30+ years of ERP & IT consulting experience
Proven success in large-scale ERP migrations & carve-outs
Expertise in data migration, security, and cloud infrastructure
End-to-end implementation & post-go-live optimization
Need assistance? Contact Scaled Solutions Group today! For more information, contact Scaled Solutions Group at (866) 957-8419 or info@scaledsolutionsgroup.com or visit www.Get-Scaled.com.