Scaled Solutions Group: User Support Services for Epicor P21 Prophet 21 ERP

Scaled Solutions Group: User Support Services for Epicor P21 Prophet 21 ERP

June 25, 2024

Scaled Solutions Group: User Support Services for Epicor P21 Prophet 21 ERP

At Scaled Solutions Group, we understand that implementing an ERP system is only the beginning of a journey towards operational efficiency and business success. Continuous support and maintenance are crucial to ensuring that your Epicor Prophet 21 (P21) ERP system runs smoothly and adapts to evolving business needs. Our comprehensive user support services are designed to help you get the most out of your Epicor P21 investment, providing the expertise and assistance you need to overcome challenges and optimize your business processes.

Why User Support is Essential for Epicor P21

Epicor P21 is a powerful ERP system tailored for distribution businesses, offering a range of functionalities to streamline operations and enhance productivity. However, like any complex software, it requires ongoing support to address technical issues, user queries, and system updates. Effective user support ensures that:

  • System Performance Remains Optimal: Regular maintenance and timely issue resolution keep the system running efficiently.
  • Users are Confident and Proficient: Continuous training and support help users make the most of the system’s capabilities.
  • Business Processes Stay Aligned: As your business evolves, support services help adapt the system to meet new requirements.

Our User Support Services

At Scaled Solutions Group, we offer a comprehensive suite of user support services tailored to meet the specific needs of Epicor P21 users. Our support services include:

1. Technical Support

  • 24/7 Help Desk: Our help desk is available around the clock to assist with any technical issues or questions. Whether it’s a minor glitch or a critical system error, our team is ready to help.
  • Remote and On-Site Support: We provide both remote and on-site support, ensuring that issues are resolved promptly and effectively, minimizing downtime.
  • System Monitoring: Continuous monitoring of your Epicor P21 system helps us detect and address potential issues before they impact your operations.

2. User Training and Development

  • Initial Training: Comprehensive training sessions for new users ensure they are comfortable and proficient with the system from day one.
  • Ongoing Training: Regular training updates keep users informed about new features, best practices, and system enhancements.
  • Customized Training Programs: Tailored training programs address specific user needs and business processes, enhancing overall productivity.

3. System Maintenance and Updates

  • Regular Updates: Keeping your Epicor P21 system up to date with the latest patches and releases ensures you benefit from improved functionality and security.
  • Preventive Maintenance: Scheduled maintenance activities help prevent potential issues and keep the system running smoothly.
  • System Optimization: Continuous evaluation and fine-tuning of the system enhance performance and align it with changing business needs.

4. Business Process Support

  • Process Optimization: Our experts work with you to optimize business processes, ensuring that your Epicor P21 system supports your strategic goals.
  • Customization and Enhancements: We help customize and enhance the system to meet unique business requirements, providing a tailored solution that fits your needs.
  • Integration Services: Seamless integration with other business systems and applications ensures a cohesive and efficient IT environment.

5. Consulting and Advisory Services

  • Strategic Planning: Our consultants assist with strategic planning and roadmap development to ensure your Epicor P21 system evolves with your business.
  • Performance Reviews: Regular performance reviews help identify areas for improvement and ensure the system continues to deliver value.
  • Change Management: Effective change management strategies help your organization adapt to new processes and system updates smoothly.

Benefits of Our User Support Services

Partnering with Scaled Solutions Group for Epicor P21 user support offers numerous benefits:

  • Enhanced System Reliability: Proactive support and maintenance reduce the risk of unexpected downtime and disruptions.
  • Increased User Satisfaction: Continuous training and responsive support boost user confidence and satisfaction.
  • Optimized Business Processes: Expert guidance and process optimization help you get the most out of your Epicor P21 system.
  • Scalability and Flexibility: Our support services are designed to scale with your business, ensuring that your ERP system remains a valuable asset as you grow.


At Scaled Solutions Group, we are committed to helping you maximize the value of your Epicor P21 ERP system. Our comprehensive user support services ensure that your system runs smoothly, your users are proficient and confident, and your business processes are optimized for success. Whether you need technical support, user training, system maintenance, or strategic consulting, our team is here to help you every step of the way.

Contact us today to learn more about our user support services and how we can help you achieve your business goals with Epicor P21.

Visit us at Scaled Solutions Group for more information.