Learning from Failed Epicor P21 ERP Go-Lives: How Scaled Solutions Group Ensures a Successful Launch

Learning from Failed Epicor P21 ERP Go-Lives: How Scaled Solutions Group Ensures a Successful Launch

July 1, 2024

Learning from Failed Epicor P21 ERP Go-Lives: How Scaled Solutions Group Ensures a Successful Launch

Implementing an ERP system like Epicor Prophet 21 (P21) can be transformative for a business, enhancing efficiency, data accuracy, and overall productivity. However, the journey to a successful go-live is fraught with challenges, and many companies face significant hurdles that lead to failed implementations. At Scaled Solutions Group, we specialize in guiding organizations through the complexities of ERP implementation to ensure a smooth and successful go-live. This article explores common reasons for failed Epicor P21 ERP go-lives and how our proven approach mitigates these risks.

Common Reasons for Failed Epicor P21 ERP Go-Lives

  1. Inadequate Planning and Project Management
    • Lack of Clear Objectives: Without clear goals and a well-defined project scope, implementations can drift off course, leading to missed deadlines and budget overruns.
    • Poor Resource Allocation: Insufficient allocation of skilled personnel and resources can hinder project progress and quality.
  2. Insufficient User Training and Change Management
    • Resistance to Change: Users accustomed to legacy systems may resist adopting new processes and technologies, hampering the implementation.
    • Lack of Training: Inadequate training can leave users unprepared to effectively use the new system, resulting in operational disruptions.
  3. Inadequate Testing and Data Migration
    • Insufficient Testing: Failing to conduct comprehensive testing can result in critical issues surfacing after go-live, impacting business operations.
    • Poor Data Migration: Errors in data migration can lead to data integrity issues, causing confusion and operational inefficiencies.
  4. Customization and Integration Challenges
    • Over-Customization: Excessive customization can complicate the system, making it difficult to maintain and upgrade.
    • Integration Issues: Challenges in integrating Epicor P21 with existing systems can lead to data silos and process inefficiencies.
  5. Lack of Post-Go-Live Support
    • Insufficient Support: Without adequate post-go-live support, issues that arise after launch can escalate, disrupting business operations and eroding user confidence.

How Scaled Solutions Group Ensures a Successful Go-Live

At Scaled Solutions Group, we have a comprehensive approach to ERP implementation that addresses these common pitfalls and sets the stage for a successful Epicor P21 ERP go-live.

1. Thorough Planning and Project Management

  • Clear Objectives and Scope: We work with you to define clear project objectives and a detailed scope, ensuring alignment with your business goals.
  • Dedicated Project Management: Our experienced project managers oversee the entire implementation, ensuring timelines are met and resources are effectively utilized.

2. Comprehensive User Training and Change Management

  • User Training Programs: We provide extensive training programs tailored to different user roles, ensuring everyone is proficient with the new system.
  • Change Management Strategies: Our change management experts help ease the transition by addressing user concerns and fostering a culture of adoption.

3. Rigorous Testing and Data Migration

  • Comprehensive Testing: We conduct thorough testing at every stage of the implementation, from unit tests to full system tests, to ensure all functionalities work as intended.
  • Accurate Data Migration: Our meticulous data migration process ensures that data is accurately transferred, validated, and integrated into the new system.

4. Balanced Customization and Seamless Integration

  • Strategic Customization: We recommend and implement only necessary customizations, ensuring the system remains maintainable and scalable.
  • Smooth Integration: Our integration experts ensure that Epicor P21 seamlessly integrates with your existing systems, facilitating smooth data flow and process efficiency.

5. Robust Post-Go-Live Support

  • Dedicated Support Team: Our dedicated support team is available to address any issues that arise post-go-live, ensuring minimal disruption and quick resolution.
  • Continuous Improvement: We work with you to continuously monitor system performance and make necessary adjustments, ensuring the ERP system evolves with your business needs.


Implementing Epicor P21 ERP can be a complex and challenging process, but with the right approach and expert guidance, it can lead to significant business improvements. At Scaled Solutions Group, we leverage our extensive experience and proven methodologies to ensure your ERP implementation is successful. By addressing common pitfalls and providing comprehensive support, we help you achieve a smooth go-live and unlock the full potential of your Epicor P21 ERP system.

Contact us today to learn how we can help you prepare for a successful Epicor P21 ERP go-live and drive your business forward.

Visit us at Scaled Solutions Group for more information.