Go-Live Training for Epicor P21 : Best Practices by Scaled Solutions Group

Go-Live Training for Epicor P21 : Best Practices by Scaled Solutions Group

May 10, 2024

Go-Live Training for Epicor P21 : Best Practices by Scaled Solutions Group

Implementing an ERP system is a significant milestone for any organization. To ensure a smooth transition and maximize the benefits of the system, comprehensive go-live training is essential. Scaled Solutions Group provides specialized services to guide businesses through this critical phase. Here’s an overview of best practices for go-live training and how Scaled Solutions Group can support your organization.

Understanding Go-Live Training

Go-live training is the final stage of the ERP implementation process where users are trained on the new system before it becomes fully operational. This phase is crucial as it ensures that employees are comfortable and proficient with the new software, minimizing disruptions to business operations.

Best Practices for Go-Live Training

  1. Customized Training Plans: Tailor the training to meet the specific needs of different user groups within the organization. This includes creating role-based training modules that focus on the tasks and responsibilities of each user group.
  2. Interactive and Hands-On Learning: Incorporate interactive and hands-on training sessions to engage users and help them retain information better. This can include real-time simulations, workshops, and practical exercises that mimic actual tasks users will perform in the system.
  3. Phased Approach: Implement training in phases, starting with basic system functionalities and gradually moving to more advanced features. This helps users build their skills progressively and reduces the risk of overwhelm.
  4. Continuous Support and Resources: Ensure ongoing support and access to resources post go-live. This includes quick access to videos, articles, and walkthroughs that can assist users as they continue to familiarize themselves with the system.
  5. Feedback Mechanisms: Establish mechanisms for collecting user feedback during and after the training sessions. This feedback can be used to make continuous improvements to the training program.
  6. In-Person Training Sessions: For more complex training needs, consider in-person sessions that offer hands-on, interactive learning experiences. These can be conducted on-site or at designated training centers.

Scaled Solutions Group Services

Scaled Solutions Group offers a range of services to support your organization during the go-live phase of ERP implementation:

  • Needs Assessment: Conducting a thorough assessment of your organization’s training needs and developing a customized training plan.
  • Role-Based Training: Designing and delivering role-specific training modules that ensure each user group receives relevant and focused instruction.
  • Interactive Workshops: Facilitating interactive workshops and real-time simulations to enhance user engagement and learning retention.
  • On-Demand Support: Providing continuous support and access to training resources through various digital platforms.
  • Feedback and Improvement: Collecting user feedback and making iterative improvements to the training program to ensure it remains effective and relevant.


Effective go-live training is critical to the success of your ERP implementation. By following best practices and leveraging the expertise of Scaled Solutions Group, your organization can ensure a smooth transition, minimize disruptions, and maximize the benefits of your new ERP system. Whether through customized training plans, interactive learning sessions, or continuous support, Scaled Solutions Group is equipped to help your team succeed with your ERP system.