Epicor Prophet 21: Unlocking ROI for Electrical Distributors and Wholesalers

Electrical distributors today face mounting pressures: shrinking margins, rising customer expectations for real-time data, and the challenge of scaling operations with leaner teams. Many are discovering that legacy systems and paper-based workflows aren’t just inefficient—they’re holding the business back.

That’s where Epicor Prophet 21 (P21) delivers measurable impact.

From Chaos to Control: The Sunrise Electric Supply Story

When Sunrise Electric Supply, a leading Chicagoland distributor, partnered with Scaled Solutions Group to implement Epicor Prophet 21, the results were dramatic:

• 75% reduction in non-value-added order handling time
• $60,000–$75,000 annual labor savings from streamlined operations
• $180,000 additional savings from automating manual invoice processing
• 18-month ROI on their digital transformation investment

But the real transformation was cultural. Employees who once distrusted system data and relied on manual checks learned to embrace system-driven workflows. What began as skepticism became buy-in—unlocking both productivity and job satisfaction.

Why P21 is a Game-Changer for Electrical Distributors

Epicor Prophet 21 is more than an ERP—it’s a distribution-focused platform designed to address the real challenges electrical distributors face daily:

• Real-Time Inventory Accuracy: No more “just-in-case” spot checks. Employees trust the data, reducing errors and wasted time.
• Faster Order Processing: P21’s automation lets warehouse teams process 3–5 orders at once instead of one at a time.
• Optimized Pricing & Margins: With powerful customer pricing matrices, distributors protect profitability while staying competitive.
• Scalability Without Headcount: Growth no longer requires proportional staffing increases—P21 enables higher throughput with the same team.
• Customer Confidence: Real-time order status, better fulfillment, and consistent accuracy strengthen customer trust and retention.

For electrical wholesalers, these are not “nice-to-haves.” They are survival tools in a market where customers expect Amazon-like speed and transparency.

ROI That Goes Beyond the Numbers

Yes, the financial savings are compelling—over $250,000 annually in Sunrise’s case. But Prophet 21’s ROI extends far deeper:

• Employee Engagement: By eliminating repetitive tasks, staff can focus on high-value customer interactions.
• Data-Driven Decisions: With trustworthy system data, leaders make faster, more accurate strategic calls.
• Operational Resilience: Automated processes reduce dependency on tribal knowledge, ensuring consistency even as the workforce shifts.

As Jeff Byrd, COO of Sunrise Electric Supply, put it:

“This project was far more than an ERP implementation—it was a catalyst for transforming the way we service our customer.”

The Scaled Solutions Advantage

At Scaled Solutions Group, we don’t just install Prophet 21—we help distributors reimagine their operations. Our team brings:

• 20+ years of ERP expertise in electrical distribution and wholesale
• A Certified Epicor Platinum Partner track record
• 40+ successful go-lives in the past 3.5 years
• A methodology that blends Six Sigma rigor with deep industry insight

Our mission is simple: to ensure every electrical distributor achieves measurable, sustainable ROI with Prophet 21.

Are You Ready to Capture the ROI?

The electrical distribution industry is at a turning point. Those who embrace digital transformation with platforms like Prophet 21 are already pulling ahead. Those who wait will face shrinking margins, talent gaps, and frustrated customers.

The question isn’t if you should modernize—it’s whether you’ll lead or follow.

Contact Scaled Solutions Group today for a complimentary assessment and learn how Epicor Prophet 21 can drive measurable ROI for your distribution at (866) 957-8419 or info@scaledsolutionsgroup.com or visit www.Get-Scaled.com.